FFC Technique
Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
4 Patterns of Team Conflicts
Summary of typical conflicts in the workplace, discover proven strategies
Active Listening Spiral
A framework enhances understanding, empathy, and responsiveness.
Thomas-Kilmann Conflict Mode Instrument (TKI)
Using dual concern theory to understand and resolve conflicts.
10-10-10 Meeting Model
Structure 30-minute meetings into focused parts for better feedback.
ORID Focus Conversation
Help groups move from information gathering to action in a structured and inclusive way.
Harvard Negotiation Principle
Six negotiation principles help both sides get more of what they want.
ZOPA
A practical negotiation concept that defines where a deal is actually possible.
VSNC Framework
Persuade and inform with clarity by structuring your message.
COIN Model
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
Radical Candor
Being a great manager without losing your humanity.
CLEAR 1
Strengthen alignment between your priorities and your manager’s expectations.
COIN Model: A Framework for Constructive Feedback
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
COIN Model
How to Give Proper Feedback?
Have you ever faced a tough conversation at work, maybe delivering feedback or resolving a misunderstanding, and struggled to find the right words? It’s easy to get stuck between being too blunt or too vague.
If the above cases hit your pain point, then the COIN model will help you out.
COIN model is a simple framework to make every important conversation clear, respectful, and constructive.
At its core, COIN stands for Context, Observation, Impact, and Next Steps.
It is designed to structure conversations—especially those involving feedback—in a way that’s clear, objective, and actionable.
Context
Set the scene. Why are you having this conversation?
Observation
Share specific, fact-based observations without interpretation or judgment.
Impact
Explain the effect of the behavior or situation on others, the team, or goals.
Next Steps
Collaboratively discuss solutions, actions, or future behaviors to address the situation.