FFC Technique
Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
4 Patterns of Team Conflicts
Summary of typical conflicts in the workplace, discover proven strategies
Active Listening Spiral
A framework enhances understanding, empathy, and responsiveness.
Thomas-Kilmann Conflict Mode Instrument (TKI)
Using dual concern theory to understand and resolve conflicts.
10-10-10 Meeting Model
Structure 30-minute meetings into focused parts for better feedback.
ORID Focus Conversation
Help groups move from information gathering to action in a structured and inclusive way.
Harvard Negotiation Principle
Six negotiation principles help both sides get more of what they want.
ZOPA
A practical negotiation concept that defines where a deal is actually possible.
VSNC Framework
Persuade and inform with clarity by structuring your message.
COIN Model
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
Radical Candor
Being a great manager without losing your humanity.
CLEAR 1
Strengthen alignment between your priorities and your manager’s expectations.
DEEP Technique
How Do You Often Handle Toxic People?
It’s common to encounter narcissists or toxic individuals in various aspects of life—whether in the workplace, among friends or family, or even in casual interactions.
Sometimes, avoiding these people isn't possible, and learning how to "interact" with them effectively becomes essential for maintaining your emotional well-being.
One powerful communication strategy for dealing with such individuals is the DEEP technique. It is designed to help you navigate difficult conversations and protect yourself from manipulation, emotional games, or unnecessary conflict.
DEEP stands for Don’t Defend, Don’t Engage, Don’t Explain, and Don’t Personalize.
This framework turns tense situations into opportunities for clear and respectful communication.
Core Concept of DEEP Technique
The core concept of the DEEP technique is to help you stay calm, detached, and in control during difficult interactions. Instead of responding emotionally or reacting impulsively, this technique encourages a more measured approach that shields you from manipulation and helps maintain your peace of mind.
Let’s dive into how this technique can help you stay in control during these challenging interactions.
Don’t Defend
Avoid defending yourself or your position, defending often escalates the situation, inviting more criticism or blame.
Instead, remain firm and calm without feeling the need to justify your actions. Do not spend energy trying to convince someone who is not interested in understanding you.
Don’t Engage
Don’t engage in arguments or debates.
Toxic individuals often want to drag you into pointless disputes, by not engaging, you deny them the reaction they seek.
Stay where you are emotionally. Do not drop down to the level of the conflict they are trying to create. People say you will never beat someone else at their level (especially if it's lower than you).
Don't Explain
Do not explain yourself (if it's too absolute and you have to speak, then avoid over-explaining) to the narcissist.
Protect your please by not going into heavy discussions with someone who does not have the willingness to see a world outside of them, if you have to, then keep your responses brief and to the point.
Don't Personalize
Do not personalize the narcissist behaviors.
Recognize that their behavior or words are a reflection of them, not you. Don’t take their attacks or insults personally. This helps you remain emotionally detached and not get affected by their negativity.