FFC Technique
Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
4 Patterns of Team Conflicts
Summary of typical conflicts in the workplace, discover proven strategies
Active Listening Spiral
A framework enhances understanding, empathy, and responsiveness.
Thomas-Kilmann Conflict Mode Instrument (TKI)
Using dual concern theory to understand and resolve conflicts.
10-10-10 Meeting Model
Structure 30-minute meetings into focused parts for better feedback.
ORID Focus Conversation
Help groups move from information gathering to action in a structured and inclusive way.
Harvard Negotiation Principle
Six negotiation principles help both sides get more of what they want.
ZOPA
A practical negotiation concept that defines where a deal is actually possible.
VSNC Framework
Persuade and inform with clarity by structuring your message.
COIN Model
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
Radical Candor
Being a great manager without losing your humanity.
CLEAR 1
Strengthen alignment between your priorities and your manager’s expectations.
Difficult Conversations
Frameworks for handling tense, sensitive, or high-stakes conversations with more clarity, composure, and respect.
Recommended Frameworks
Harvard Negotiation Principle: Getting to Yes
Six negotiation principles help both sides get more of what they want.
ZOPA: How to Find the Deal
A practical negotiation concept that defines where a deal is actually possible.
DEEP Technique: How to Handle Toxic People
Protect your emotional boundaries.
SBI Model: Structuring Feedback for Clarity
Deliver objective feedback by separating situation, behavior, and impact.