Communication

KISS Review Framework

An action-orientated review model to convert past experience into practice.

The Golden Circle

For understanding how great leaders and orgs inspire action by starting with a clear sense of purpose.

AVP Model

A simple practice to accept the anxiety, anger or sadness and start embracing them.

7-38-55 Rule

Your presence speaks louder than your words.

TOPS Framework

Make your pitch or message clear, logical, and action-oriented.

Winston’s Star

Apply five communication elements to make ideas memorable and repeatable.

2 Minute Rule

Change up the content every two minutes to keep people engaged.

The Rule of Suspense

Reveal your points step by step.

PREP Framework

Deliver clear, structured arguments by stating your point first, proving it, and closing with clarity.

FIRE Model

Separate facts from interpretations to respond to feedback calmly and solve the real problem.

Zoom-In and Zoom-Out Model

Allows you to handle challenges with clarity, whether you need to see the big picture or focus on the details.

Self-Us-Now Framework

Help individuals and groups connect personal stories to collective action.

7C Pyramid Communication Framework

Aim to eliminate confusion and miscommunication in both verbal and written forms

Pixar Storytelling Formula

Turn complex ideas into clear cause-and-effect stories people remember.

Hero's Journey Storytelling Framework

A storytelling framework that makes your message relatable, memorable, and impactful in any context.

The Innovation Story Framework

Narrate how an idea was born, built, and scaled to demonstrate its real-world impact.

COST Principle

Help people to deliver strong messages or express complex ideas.

Magic Loop Framework

Capture feedback, act on it, make changes stick, and report back with clarity.

RIDE Communication Framework

Help you persuade effectively, build trust, and gain support in any professional setting.

Freytag’s Pyramid

Helps communicators control emotional rhythm and attention over time.

SCR Framework

Resolve complications with concise, executive-ready solutions.

SCQA Framework

Structure complex messages into a clear narrative that leads the audience to your conclusion.

Pyramid Principle

Structured communication framework which is supporting your point with logically organized details and effective information delivery.

SCQA Framework: Structure Your Story

Structure complex messages into a clear narrative that leads the audience to your conclusion.

FRAMEWORK CARD

SCQA Framework

Goal
Guide the audience from shared context to a clear conclusion with minimal cognitive friction.
Flow Summary
Situation - Complication - Question - Answer
Best For
Business Proposals; Executive Communication; Keynote Speeches

The Communication Gap

We spend the amount of time expressing ourselves and very little time communicating effectively. You have the right answer, but the audience isn't listening.

Expression is the foundation of communication, but it is also the biggest obstacle to communication.

How to improve the quality of our expression, this framework will be really helpful.

Developed by Barbara Minto, a former McKinsey & Company consultant, the SCQA has become one of the most famous communication frameworks for structuring your message in a resonating way. It is particularly helpful in converting complex information into a simple and understandable format.

SCQA is an acronym that stands for Situation, Complication, Question, and Answer. Now let's dive into these elements.

The 4 Elements of SCQA

Situation

Describe the context or background of the issue, states facts or realities that everyone (especially your target audience familiar with.

It sets the stage by providing relevant information about the current state of affairs.

Complication

Identify any challenges, problems, or issues arising from the situation.

Conflicts are somehow much better since people are more interested in the open clash. Sometimes the complication is not obvious so you have to dig it out and put it in front of the people.

This is the key part so please make sure you've captured the audience's attention before moving to the next.

Question

Ask the question how the hurdles of the Complication in the previous step can be overcome.

How can prevent the threat or seize the opportunity?

The ideal state would be, the listeners have the same doubts or questions as you, and they will be more connected and engaged to the solutions you are going to give next.

Answer

Provide the answers or solutions to the questions based on your analysis.

This is the final stage of the SCQA framework but could be the beginning of the problem-solving, regardless of the result, you should have successfully set up the perception to everyone. It sounds easy but hard to achieve, right?

Why do answers come later? The situations and complications built a holistic storyboard and people prefer listening to stories to principles, listening to a tiny story is always more enjoyable and engaging than a brilliant truth.